Ecom Express launches new incentive program for festive season under ‘Halla Bol’ theme
Mumbai: Ecom Express a pure-play B2C e-commerce logistics solutions provider, is rolling out new incentive and reward programs as part ...
Tag: customer experience
Indian brands’ CX scores on the rise, but customer expectations remain high: Report
After COVID-19, even as consumers are still grappling with collective global challenges - from inflation and climate change to political ...
Delivering optimal customer experience will drive success in 2023, say marketers
Due to digital disruption, the traditional approach to brand marketing is no longer effective and customers are now in control. ...
Bad customer experiences put USD 325 bn in consumer spending at risk in India: Report
Businesses in India are risking 17.3 pc of their revenue due to poor customer experiences - putting US$325 Billion in ...
Poor customer experience, the reason behind the discontinuation of digital payment services
DigiPay CuES (Customer Experience Score) 2022, a syndicated study of Hansa Research, ranks Digital payment brands (UPI/Wallets) based on their ...
Future proof your marketing efforts by leveraging the power of CX
Future proof your marketing efforts by leveraging the power of CX By Anubhav Sonthalia, CEO, dentsu CXM India & Merkle ...
Poor Customer Experiences Costing Businesses up to USD 216 Billion in India, says Qualtrics Study
Mumbai: New Qualtrics research uncovers the moves businesses in India need to take to win in 2022 Nearly all consumers ...
The greatest brands are the ones that take ‘Onus’ of Customer Experience
Customer experience is about brands demonstrating their commitment to prioritizing and anticipating the problems of the customers and taking the ...
